These Terms & Conditions ("Terms") govern your use of serenemetabolicwellness.com and the services offered by Serene Metabolic Wellness ("Serene," "we," "us"). By using our website or services, you agree to these Terms.
Serene is a wellness company that helps connect clients with independent, licensed healthcare providers and pharmacies through telehealth. Serene is not a medical practice or a pharmacy, does not practice medicine, and does not provide medical advice. All clinical decisions are made by the independent licensed providers who evaluate you.
You must be at least 18 years old and a resident of a U.S. state where our services are available. Services and specific therapies may not be available in every state.
Content on our website is for general educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified provider with any questions about a medical condition.
If you pursue care, you will complete an intake that is reviewed by an independent licensed provider. Prescriptions are issued only after evaluation and only if the provider determines a therapy is appropriate for you. A prescription is never guaranteed.
Our services are offered outside of insurance. Fees are quoted to you before you are charged, and any physician fee, medication, and shipping costs will be disclosed. By providing a payment method, you authorize us and our payment processor to charge the amounts presented at checkout.
Because our services involve licensed provider review and prescription products, refund eligibility is limited. Our current refund and cancellation terms are provided at checkout and available on request. [Confirm your specific refund policy here before launch.]
Any referral credit or reward is subject to program terms, may change or end at any time, and is only issued when the referred client meets the stated conditions. Credits have no cash value except where required by law.
All content on this site, including text, graphics, logos, and the Serene name and marks, is owned by or licensed to Serene and may not be used without our written permission.
You agree not to misuse the site, attempt to access it in an unauthorized way, or use it for any unlawful purpose.
The website and services are provided "as is" and "as available" without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant any specific health outcome.
To the fullest extent permitted by law, Serene and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the website or services.
You agree to indemnify and hold harmless Serene from any claims arising out of your use of the services or your violation of these Terms.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Wyoming, unless a separate arbitration agreement applies.
We may update these Terms from time to time. The "Last updated" date reflects the latest version, and continued use of our services means you accept the changes.
Questions about these Terms? Email [email protected].
Questions about this policy? Email [email protected] or call (980) 888-8280. Operated by SERENE METABOLIC WELLNESS LLC, a Wyoming limited liability company.
Provided for general informational purposes and does not constitute legal or medical advice.