Privacy Policy

Serene Metabolic Wellness ("Serene," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use serenemetabolicwellness.com and our telehealth services.

Information We Collect

Information you provide

• Contact details such as your name, email address, and phone number.
• Health and medical history you share as part of an intake or evaluation.
• Payment information, which is processed by our third-party payment processor and not stored by us.
• Messages and other information you send when you contact us.

Information collected automatically

• Device and browser information, IP address, and general usage data.
• Cookies and similar technologies, as described in our Cookie Policy.

Health Information

Health information you provide as part of a telehealth evaluation is handled in accordance with applicable privacy laws, including HIPAA where applicable. The independent licensed providers and pharmacies who deliver your care maintain medical records as required by law.

How We Use Your Information

• To provide, coordinate, and improve our telehealth services.
• To connect you with independent licensed providers and pharmacies.
• To process payments and fulfill orders.
• To communicate with you, including marketing emails and text messages where you have opted in.
• To comply with legal obligations and protect our rights.

How We Share Information

We share information only as needed to operate our services:

• With independent licensed providers and pharmacies to deliver your care.
• With service providers (such as hosting, CRM, analytics, and payment partners) who are bound by confidentiality obligations.
• When required by law, or to protect the safety, rights, or property of Serene or others.
• In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

Marketing Communications

With your consent, we may send you emails and text messages about your founding-member access, offers, and updates. You can opt out at any time by replying STOP to a text or using the unsubscribe link in an email. Consent to marketing messages is never a condition of receiving services.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. To make a request, email us at [email protected]. We will respond as required by applicable law.

Children's Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect personal information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Your continued use of our services means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or your information, email [email protected].